Frequently Asked Questions

Location

We’re located in Lugoff, South Carolina. We ship doors throughout the country and install them locally – sometimes further. We work closely with your builder on distance installations. 

How do you get started

You can call, email, or contact us via this website or directly. One of our sales representatives will walk with you through the information gathering stage such as: rough opening sizes of your project, function for your doors, if they will be paint-grade or stain-grade (if they are wood), what species of wood, and glass preference. We will talk with you about hardware options but that is often something that can be decided after the project begins.

Appointments

For customers close to our location, our Owner/Designer, Bill Barrett, is happy to meet with you personally to go over all the options above and to offer designs if you are undecided.

Quotation 

After the initial information is collected and the design phase is completed, we will provide you with a quote for your review and approval. Once you approve the quote and provide a 75% deposit, cad drawings will be created, and your project goes into production. 

Pricing

We have had many customers walking through our shop, looking at various projects in process, and ask us if we only do $10,000 doors and above. The answer is always a quick no. We are a custom shop and that means we can do projects for small budgets and large ones. 

Changes/Modifications 

Once the design is in production, it can be difficult to modify it. However, some modifications can still be made. If you think you want to make a modification, please call us immediately. We will send you a revised quote with the price amendment for your approval before the modifications are made.

Production

As your project goes through our production process, attention will be paid to every detail. We “prefit” hardware (installing it on the door prior to staining and finishing) to ensure a perfect fit on final installation. It will then be removed for the final process -- staining & finishing.

Finishing  

Unless your project is paint-grade or you choose to finish your own product, stain will be hand applied in the finish color you have selected. We use Proluxe (formerly Sikkens Cetol) products which we have found not only enhance the beauty of the wood but also provide excellent UV protection. It also makes maintenance of the original finish easier throughout the life of your door.

Installation

After our Quality Check to ensure your door is ready for installation, we will contact you to schedule your installation.

Shipping 

Our doors are crated to above-standards required by freight carriers and shipped by LTL freight carriers to your jobsite.